privacy policy.
Celine Marie Naturopathy, its agents, franchisees, subsidiaries and associated entities are committed to protecting the privacy of your personal information. This Privacy Policy explains how Celine Marie Naturopathy manages the personal information that it collects, uses and discloses and how to contact Celine Marie Naturopathy if you have any questions regarding the management of your personal information.
This Privacy Policy does not cover any personal information collected or held by Celine Marie Naturopathy in relation to its employees and officers.
Celine Marie Naturopathy takes its privacy obligations seriously and is committed to comply with the:
Privacy Act 1988 (Cth) (Privacy Act)
Australian Privacy Principles (APP) (subject to the other provisions of the Privacy Act)
Spam Act 2003 (Cth) (Spam Act); and
Do Not Call Register Act 2006 (Cth) (Do Not Call Register Act)
What is Personal Information?
‘Personal Information’ means any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
For example, an individual’s name, address, contact number and email address.
Special provisions apply to the collection of personal information which is defined as sensitive information. Sensitive information includes the collection of Health Information for use by a Health Service.
What is Health Information?
‘Health Information’ has the meaning in section 6FA of the Privacy Act:
What is a Health Service?
‘Health Service’ has the meaning in section 6FB of the Privacy Act:
Collection of Personal Information
In the course of providing a Health Service to you, Celine Marie Naturopathy may collect Personal Information about you. To the extent required by the Privacy Act:
Celine Marie Naturopathy will not collect personal information about you unless that information is necessary for one or more of our functions or activities.
Celine Marie Naturopathy will collect personal information only by lawful and fair means and not in an unreasonably intrusive manner.
When Celine Marie Naturopathy collects Personal Information and Health Information directly from you, Celine Marie Naturopathy will take reasonable steps at or before the time of collection to ensure that you are aware of the purposes of collection, any other organisations (or types of organisations) to which Celine Marie Naturopathy would usually disclose information of that kind, detail on how you access the information and how to contact Celine Marie Naturopathy.
What is the purpose of Celine Marie Naturopathy collecting Personal and Health Information?
Celine Marie Naturopathy collects Personal Information and Health Information for a range of purposes including:
to provide high quality Health Services
account administration
to communicate with you regarding treatment
to inform you of upcoming events, programs and services
(in a de-identified form) for research purposes, case conferences, in study groups and at seminars
You can let Celine Marie Naturopathy know at any time if you do not wish to be contacted for any of these purposes. If you originally provide consent, your consent will remain current until you advise us otherwise.
To the extent that Celine Marie Naturopathy uses or discloses your Personal Information or Health information for a purpose other than the above purposes, to the extent required by the Privacy Act, Celine Marie Naturopathy, will ensure that:
You have consented to such use;
You would reasonably expect Celine Marie Naturopathy to use or disclosed that information for that purpose, and that purpose is:
directly related to the primary purpose (if the information is sensitive information); or
related to the primary purpose (if the information is not sensitive information)
Where required, Personal Information or Health Information will be disclosed as required or authorised by or under law or as otherwise permitted by the Privacy Act.
Methods of Communication
Celine Marie Naturopathy may use the following methods to contact you
Post
Email
SMS
Telephone Call
Facsimile
Spam
Celine Marie Naturopathy will only send to you commercial electronic messages such as SMS or emails in compliance with the Spam Act. To the extent that Celine Marie Naturopathy does send to you commercial electronic messages, it will identify itself as the sender and will include our contact details. If you do not wish to receive commercial electronic messages from Celine Marie Naturopathy, please let Celine Marie Naturopathy know or click the unsubscribe link in the communication.
Do Not Call Register
Unless permitted by the Do Not Call Register Act, Celine Marie Naturopathy will not call you on a number listed on the Do Not Call. Please let Celine Marie Naturopathy know if you do not wish Celine Marie Naturopathy to call you on a particular number.
Disclosure to Third Parties
In the course of performing Celine Marie Naturopathy’s business, it may necessary to disclose Personal Information or Health Information to third parties. These third parties may include:
Other members of the Celine Marie Naturopathy team where necessary.
Other health care professionals, to the extent required to provide you quality treatment;
Financial institutions for payment processing or debt collection.
Government and other regulatory bodies such as Department of Veterans Affairs, Transport Accident bodies and Workers Compensation bodies.
Your employer, where required and permissible in relation to a work related injury.
Data Quality and Security
To the extent required by the Privacy Act, Celine Marie Naturopathy will take reasonable steps to:
Make sure that the Personal Information and Health Information that it collects, uses and discloses is complete, accurate and up to date
Protect the Personal Information and Health Information that it holds from misuse, loss and from unauthorised access, modification or disclosure
Destroy or permanently de-identify personal and health information that is no longer needed for any purpose that is permitted by the Privacy Act
Cross Border Disclosure of Personal and Health Information
To the extent that Celine Marie Naturopathy sends your Personal Information and Health Information outside of Australia, Celine Marie Naturopathy is committed to complying with its obligations under the Privacy Act and will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information.
Access and Correction of your Personal Information and Health Information
Please contact Celine Marie Naturopathy if you would like to access or correct the Personal Information and Health Information that it holds about you. Celine Marie Naturopathy will take its reasonable steps to correct any information held about you and can provide access on written application by you. A fee may be charged to cover the administrative costs associate with the application.
In the event that Celine Marie Naturopathy cannot grant you access to Personal Information or Health Information, it will provide you with a reason for this decision.
Further Information
Please contact Celine Marie Naturopathy if you have any queries about the personal information that Celine Marie Naturopathy holds about you or the way that it handle that Personal Information or Health Information.